F.A.Q.

Delivery

GENERAL SHIPPING

All orders are shipped from our warehouse within 7 days of the order being placed. Purchases shipped anywhere in the continental United States will arrive within 20-25 business days of the order date. Orders being shipped outside of the United States generally arrive within 3-4 weeks of the order date.

URGENT SHIPPING

If you need Urgent Shipping, Please contact us at support@shunnota.com. In that case you will have to to pay relatively more

Do you ship internationally?

Yes! We ship worldwide. However, customs charges may apply in your country which would be charged to you by your postal service upon arrival in your country.

How can I contact you?

You can email us at support@shunnota.com

Return and Exchanges 

Damaged or Lost products? 

We do not issue refunds for lost, unclaimed, or undelivered packages. 

Return the Product 

  • If you are unhappy with your purchase for any reason, you may return the items postmarked within 30 calendar days of receipt for a refund, less the shipping charges. We will notify you via email when your return has been processed. Contact us at support@shunnota.com

Exchange the Product

For exchanges please place a new order for the item you want before returning your original purchase. Then, contact us (support@shunnota.com) to return your original order. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.

Payment

What payment Methods do you Accept?

We accept Visa, Discover, MasterCard and American Express through Stripe. Payments can also be made with PayPal.

Is my card Information Safe?

  • Yes! Shunnota is certified PCI-compliant and our servers never see your full card information.

    How?

    • When you add a credit or debit card to Shunnota, the app negotiates directly through a secure HTTPS connection to our internationally-trusted payments processor, Stripe, which captures your card, generates a unique "token" and sends it back to the app. Stripe is the same payment network used by Uber and other popular apps. 
    • The token is a long randomly-generated string of numbers and letters and cannot be used to recreate your credit card information. It authorizes us—and only us—to bill your card for purchases you make. We store this token on our servers for your convenience. 
    • If someone ever managed to intercept or retrieve your token, they would not be able to use it or reconstruct any information about you. 

    Shunnota takes your security seriously.

    You can always remove your credit card information entirely from your account under Account & Settings.